Six Sigma

Six Sigma is a highly disciplined process that helps us focus on developing and delivering near-perfect products and services. Today's competitive environment leaves no room for error. Manufacturers must delight their customers and relentlessly look for new ways to exceed their expectations. This is why Six Sigma Quality has become a norm.

The central idea behind Six Sigma is that if you can measure how many "defects" you have in a process, you can systematically figure out how to eliminate them and get as close to "zero defects" as possible. To achieve Six Sigma Quality, a process must produce no more than 3.4 defects per million opportunities.

Key concepts of six sigma

Critical to quality - most important attributes to customer
Defect - Failing to deliver what customer wants
Process capability -What the process can deliver
Variation -What the customer ses and feel
Stable operations -Ensuaring consistent processes to improve what the customer sees and feel
Design for six sigma-Designing to meet customer needs and expectations.

Hamburger University

Hamburger University – McDonald’s Center of Training Excellence

This is a university owned by McDonald's Corporation which has more concern on consistant restaurant operations procedures, service, quality and cleanliness. It has become the company’s global center of excellence for McDonald’s operations training and leadership development.It was founded by Fred Turner, McDonald's former chairman and Ray Kroc's, first grillman in 1961.In that year 14 students graduated from this university.Today, more than 5,000 students attend HAMBURGER UNIVERSITY each year.

McDonald's is the first restaurant company to develop a global training centre.They are investing in training because they consider satisfaction of their people as a responsibility of the company and a key element in their business process