Six Sigma

Six Sigma is a highly disciplined process that helps us focus on developing and delivering near-perfect products and services. Today's competitive environment leaves no room for error. Manufacturers must delight their customers and relentlessly look for new ways to exceed their expectations. This is why Six Sigma Quality has become a norm.

The central idea behind Six Sigma is that if you can measure how many "defects" you have in a process, you can systematically figure out how to eliminate them and get as close to "zero defects" as possible. To achieve Six Sigma Quality, a process must produce no more than 3.4 defects per million opportunities.

Key concepts of six sigma

Critical to quality - most important attributes to customer
Defect - Failing to deliver what customer wants
Process capability -What the process can deliver
Variation -What the customer ses and feel
Stable operations -Ensuaring consistent processes to improve what the customer sees and feel
Design for six sigma-Designing to meet customer needs and expectations.